{"id":69127,"date":"2019-07-31T21:04:26","date_gmt":"2019-07-31T18:04:26","guid":{"rendered":"https:\/\/www.artcolour.gr\/terms-and-conditions-of-use\/"},"modified":"2026-07-26T10:53:49","modified_gmt":"2026-07-26T07:53:49","slug":"terms-and-conditions-of-use","status":"publish","type":"page","link":"https:\/\/www.artcolour.gr\/en\/terms-and-conditions-of-use\/","title":{"rendered":"Terms and Conditions of Use"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 id=\"h-&#x3C3;&#x3C4;&#x3BF;&#x3B9;&#x3C7;&#x3B5;&#x3AF;&#x3B1;-&#x3B5;&#x3C0;&#x3B9;&#x3C7;&#x3B5;&#x3AF;&#x3C1;&#x3B7;&#x3C3;&#x3B7;&#x3C2;\" class=\"wp-block-heading\">Company Information<\/h2>\n\n<p class=\"wp-block-paragraph\">\u2013<br\/>You are visting <a href=\"https:\/\/www.artcolour.gr\/en\/\">www.artcolour.gr<\/a><br\/><\/p>\n\n<p class=\"wp-block-paragraph\">Art &amp; Colour<br\/>Vasileios Grigoriadis<br\/>VAT: EL076029869, Kavala Tax Office<br\/>Commercial Registry (GEMI) number: 020442730000<br\/>Registered address: Anexartisias 30, 65403 Kavala, Greece<br\/>Telephone: +30 2510 228920<br\/>Email: info@artcolour.gr<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 id=\"h-&#x3B3;&#x3B5;&#x3BD;&#x3B9;&#x3BA;&#x3AC;\" class=\"wp-block-heading\">General<\/h3>\n\n<p class=\"wp-block-paragraph\">Use of the web pages and services provided to the visitor or user by www.artcolour.gr, owned by Art &amp; Colour (Vasileios Grigoriadis), hereafter &#8220;the company&#8221;, requires your agreement with the terms of use set out below, which apply to all content on this website. Please read these terms carefully before using the services of this website. If you do not agree with them, please do not use the services or the content.<br\/> <\/p>\n\n<p class=\"wp-block-paragraph\">Visitors and users are asked to review the terms of use for any changes. Continued use of www.artcolour.gr after any changes constitutes acceptance of those terms. <\/p>\n\n<h3 id=\"h-&#x3B3;&#x3B5;&#x3BD;&#x3B9;&#x3BA;&#x3BF;&#x3AF;-&#x3CC;&#x3C1;&#x3BF;&#x3B9;\" class=\"wp-block-heading\">General Terms<\/h3>\n\n<p class=\"wp-block-paragraph\">Our aim is to serve our customers as well as possible. This online shop allows both our customers and all internet users to learn about the products we offer and to make their purchases online.<br\/> <\/p>\n\n<p class=\"wp-block-paragraph\">Art &amp; Colour reserves the right to amend and update the terms and conditions of use of its website.<\/p>\n\n<h3 id=\"h-&#x3C0;&#x3BD;&#x3B5;&#x3C5;&#x3BC;&#x3B1;&#x3C4;&#x3B9;&#x3BA;&#x3AE;-&#x3B9;&#x3B4;&#x3B9;&#x3BF;&#x3BA;&#x3C4;&#x3B7;&#x3C3;&#x3AF;&#x3B1;\" class=\"wp-block-heading\">Intellectual property<\/h3>\n\n<p class=\"wp-block-paragraph\">The design of the website, its text, graphics, selection and arrangement are the intellectual property of the company and are protected under Greek law, European law and international conventions. All rights reserved. Any text, image or trademark used in this online shop is registered and used with the permission of its respective owner. <\/p>\n\n<h3 id=\"h-&#x3C0;&#x3C1;&#x3BF;&#x3C3;&#x3C4;&#x3B1;&#x3C3;&#x3AF;&#x3B1;-&#x3C0;&#x3C1;&#x3BF;&#x3C3;&#x3C9;&#x3C0;&#x3B9;&#x3BA;&#x3CE;&#x3BD;-&#x3B4;&#x3B5;&#x3B4;&#x3BF;&#x3BC;&#x3AD;&#x3BD;&#x3C9;&#x3BD;\" class=\"wp-block-heading\">Personal Data Protection<\/h3>\n\n<p class=\"wp-block-paragraph\">You can see how we use your details in our <a href=\"https:\/\/www.artcolour.gr\/en\/privacy-policy\/\" data-type=\"page\" data-id=\"3\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy Policy<\/a>. Use of the web pages and services provided by www.artcolour.gr requires your agreement with the terms set out in it.<\/p>\n\n<p class=\"wp-block-paragraph\">To place an order through the online shop, the following details are required: full name, delivery address, billing address where different, invoicing details where payment by invoice has been selected, contact telephone number and email address.<br\/><\/p>\n\n<p class=\"wp-block-paragraph\">Your card details are not collected or stored by us at any stage. They are entered directly into the secure environment of the payment provider (Stripe or PayPal) and do not pass through our systems.<br\/> <\/p>\n\n<p class=\"wp-block-paragraph\">Your data is processed in accordance with the General Data Protection Regulation (EU) 2016\/679 (GDPR) and Greek data protection legislation. Detailed information on processing purposes, recipients, retention periods and your rights is available in our <a href=\"https:\/\/www.artcolour.gr\/en\/privacy-policy\/\" data-type=\"page\" data-id=\"3\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy Policy<\/a>.<br\/> <\/p>\n\n<p class=\"wp-block-paragraph\">We use the details you provide in order to:<br\/><\/p>\n\n<ul class=\"wp-block-list\">\n<li>fulfil and deliver your order<\/li>\n\n\n\n<li>confirm and verify your identity where required<\/li>\n\n\n\n<li>inform you about new or alternative products, where you have consented<\/li>\n\n\n\n<li>send you offers and updates, where you have consented<\/li>\n<\/ul>\n\n<h3 id=\"h-&#x3B1;&#x3C3;&#x3C6;&#x3AC;&#x3BB;&#x3B5;&#x3B9;&#x3B1;\" class=\"wp-block-heading\">Security<\/h3>\n\n<p class=\"wp-block-paragraph\">www.artcolour.gr uses SSL\/TLS encryption across all pages. This protocol ensures that information exchanged between your computer and the server is encrypted in transit and protected by a mechanism that verifies whether data has been altered.<br\/> <\/p>\n\n<p class=\"wp-block-paragraph\">The website is hosted on managed cloud hosting infrastructure with network-level protection.<br\/><\/p>\n\n<p class=\"wp-block-paragraph\">A further element of security is the password you set when registering. Displaying any of your personal details requires your username and password. Please keep these details safe and use a strong password combining letters, numbers and symbols.<br\/>  <\/p>\n\n<p class=\"wp-block-paragraph\">Payments by debit and credit card, Apple Pay and Google Pay are processed through Stripe. PayPal payments are processed in PayPal&#8217;s secure environment. <\/p>\n\n<p class=\"wp-block-paragraph\">All transactions made through www.artcolour.gr are governed by European and Greek e-commerce law, and by Greek Law 2251\/1994 on consumer protection, which governs distance selling. <\/p>\n\n<h3 id=\"h-&#x3B5;&#x3BC;&#x3C0;&#x3BF;&#x3C1;&#x3B5;&#x3CD;&#x3C3;&#x3B9;&#x3BC;&#x3B1;-&#x3B5;&#x3AF;&#x3B4;&#x3B7;-&#x3B4;&#x3B9;&#x3B1;&#x3B8;&#x3B5;&#x3C3;&#x3B9;&#x3BC;&#x3CC;&#x3C4;&#x3B7;&#x3C4;&#x3B1;-&#x3BA;&#x3B1;&#x3B9;-&#x3C7;&#x3B1;&#x3C1;&#x3B1;&#x3BA;&#x3C4;&#x3B7;&#x3C1;&#x3B9;&#x3C3;&#x3C4;&#x3B9;&#x3BA;&#x3AC;\" class=\"wp-block-heading\">Products, availability and specifications<\/h3>\n\n<p class=\"wp-block-paragraph\">Products available for sale, their specifications, prices and stock levels are shown on www.artcolour.gr and are accessible to everyone. Further information on each product appears on its product page. <\/p>\n\n<p class=\"wp-block-paragraph\">We make daily efforts to ensure that product information, including specifications, prices and availability, is accurate and current. If a price or specification appears obviously incorrect, please contact us before completing your purchase. <\/p>\n\n<p class=\"wp-block-paragraph\">Prices shown next to each product include VAT at the applicable rate. In certain areas of Greece where reduced VAT rates apply, and where the purchase is made with an invoice, product prices are lower than those shown by the amount of the reduced VAT. <\/p>\n\n<p class=\"wp-block-paragraph\">We reserve the right to adjust the prices in our online shop. The prices that apply to your order are those displayed at the time you complete it. <\/p>\n\n<h3 id=\"h-&#x3C0;&#x3B1;&#x3C1;&#x3B1;&#x3B3;&#x3B3;&#x3B5;&#x3BB;&#x3AF;&#x3B1;-&#x3C0;&#x3C1;&#x3BF;&#x3CA;&#x3CC;&#x3BD;&#x3C4;&#x3C9;&#x3BD;-&#x3BA;&#x3B1;&#x3B9;-&#x3C0;&#x3C1;&#x3BF;&#x3C3;&#x3C4;&#x3B1;&#x3C3;&#x3AF;&#x3B1;-&#x3BA;&#x3B1;&#x3C4;&#x3B1;&#x3BD;&#x3B1;&#x3BB;&#x3C9;&#x3C4;&#x3AE;\" class=\"wp-block-heading\">Orders and consumer protection<\/h3>\n\n<p class=\"wp-block-paragraph\">Orders placed through www.artcolour.gr constitute distance sales contracts, governed by Greek Law 2251\/1994 as in force, Presidential Decree 131\/2003, Decision 31619 (Government Gazette 969\/22.3.2017), and Directive 2011\/83\/EU on consumer rights as transposed into Greek law and subsequently amended.<br\/> <\/p>\n\n<p class=\"wp-block-paragraph\">A user may place a valid order provided they have legal capacity under the Greek Civil Code, meaning they are at least eighteen years of age and not under judicial guardianship in respect of entering into a contract of sale. Orders may also be placed by the legal representatives of legal entities. <\/p>\n\n<h3 id=\"h-&#x3C0;&#x3C1;&#x3B1;&#x3B3;&#x3BC;&#x3B1;&#x3C4;&#x3BF;&#x3C0;&#x3BF;&#x3AF;&#x3B7;&#x3C3;&#x3B7;-&#x3C0;&#x3B1;&#x3C1;&#x3B1;&#x3B3;&#x3B3;&#x3B5;&#x3BB;&#x3AF;&#x3B1;&#x3C2;\" class=\"wp-block-heading\">Placing an order<\/h3>\n\n<p class=\"wp-block-paragraph\">Placing an order requires completion of the form with the details necessary to conclude the contract of sale, and acceptance of these terms.<\/p>\n\n<p class=\"wp-block-paragraph\">An add to basket button appears next to every available product throughout the online shop. Once you have finished selecting products, choose &#8220;Checkout&#8221;. <\/p>\n\n<p class=\"wp-block-paragraph\">You do not need an account to place an order. Creating an account makes future orders easier and lets you track your order history. <\/p>\n\n<p class=\"wp-block-paragraph\">In all cases you will be asked for the details necessary to conclude and perform the contract: billing and delivery address, email address and contact telephone number.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Order Process<br\/><\/strong><br\/>An order is completed in five steps:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Identification, by signing in, registering or continuing as a guest<\/li>\n\n\n\n<li>Billing and shipping address<\/li>\n\n\n\n<li>Shipping method selection<\/li>\n\n\n\n<li>Payment method selection<\/li>\n\n\n\n<li>Order confirmation and registration<br\/><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">If any issue arises with your order, we will contact you using the details you have provided. If you do not receive an order confirmation email, please let us know, as there may be a problem with the contact details entered. <\/p>\n\n<h3 id=\"h-&#x3C4;&#x3C1;&#x3CC;&#x3C0;&#x3BF;&#x3B9;-&#x3C0;&#x3BB;&#x3B7;&#x3C1;&#x3C9;&#x3BC;&#x3AE;&#x3C2;\" class=\"wp-block-heading\">Payment Methods<\/h3>\n\n<p class=\"wp-block-paragraph\">The available payment methods are shown at checkout. Full details are on our <a href=\"https:\/\/www.artcolour.gr\/en\/payment-methods\/\" data-type=\"link\" data-id=\"https:\/\/www.artcolour.gr\/tropoi-plirwmis\/\">Payment Methods<\/a> page.<br\/> <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Cash on Delivery<\/li>\n\n\n\n<li>Card Payment<\/li>\n\n\n\n<li>Bank Transfer<\/li>\n\n\n\n<li>Apple Pay<\/li>\n\n\n\n<li>Google Pay<\/li>\n\n\n\n<li>PayPal<\/li>\n<\/ul>\n\n<h3 id=\"h-&#x3C5;&#x3C0;&#x3B1;&#x3BD;&#x3B1;&#x3C7;&#x3CE;&#x3C1;&#x3B7;&#x3C3;&#x3B7;-&#x3B5;&#x3C0;&#x3B9;&#x3C3;&#x3C4;&#x3C1;&#x3BF;&#x3C6;&#x3AD;&#x3C2;-&#x3BA;&#x3B1;&#x3B9;-&#x3B1;&#x3BA;&#x3C5;&#x3C1;&#x3CE;&#x3C3;&#x3B5;&#x3B9;&#x3C2;\" class=\"wp-block-heading\">Withdrawal, returns and cancellations<\/h3>\n\n<p class=\"wp-block-paragraph\">As a consumer you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason. The period runs from the day you receive the goods and, where an order arrives in more than one parcel, from delivery of the last one. <\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>You can exercise your right of withdrawal electronically, using the <a href=\"https:\/\/www.artcolour.gr\/en\/withdrawal\/\" data-type=\"link\" data-id=\"https:\/\/www.artcolour.gr\/withdrawal\/\" target=\"_blank\" rel=\"noreferrer noopener\">withdrawal page<\/a>, which is available throughout the withdrawal period. The process has two steps and you automatically receive a timestamped acknowledgement. Alternatively, you can notify us at info@artcolour.gr.  <\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>The right of withdrawal applies to consumers. Wholesale orders are governed by the terms of our trade agreement. <\/p>\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply to goods made or cut to order according to your specifications, or to goods which, after delivery and by their nature, are inseparably mixed with other items.<\/p>\n\n<p class=\"wp-block-paragraph\">Separately from withdrawal, your rights in respect of faulty goods or goods not in conformity with the contract apply in full under Greek Law 2251\/1994. 2251\/1994. In those cases we cover the cost of return.<\/p>\n\n<p class=\"wp-block-paragraph\">If your order has not yet been dispatched and you wish to cancel or amend it, contact us at <strong><a href=\"mailto:info@artcolour.gr\">info@artcolour.gr<\/a><\/strong> as soon as possible and we will do everything we can.<br\/><br\/><\/p>\n\n<p class=\"wp-block-paragraph\">Full terms, deadlines, return shipping costs, condition of goods and the return process are set out on our <a href=\"https:\/\/www.artcolour.gr\/en\/returns\/\" data-type=\"link\" data-id=\"https:\/\/www.artcolour.gr\/returns\/\">Returns and Refunds<\/a> page.<\/p>\n\n<h3 id=\"h-&#x3B1;&#x3BD;&#x3C9;&#x3C4;&#x3AD;&#x3C1;&#x3B1;-&#x3B2;&#x3AF;&#x3B1;\" class=\"wp-block-heading\">Forje Majeure<\/h3>\n\n<p class=\"wp-block-paragraph\">If for reasons of force majeure, such as extreme weather or industrial action, delivery within the expected timeframe is not possible, we will contact you by telephone or email so that you can tell us whether you wish to proceed with your order under those circumstances.<\/p>\n\n<h3 id=\"h-&#x3B5;&#x3BB;&#x3BB;&#x3B9;&#x3C0;&#x3AE;&#x3C2;-&#x3C0;&#x3B1;&#x3C1;&#x3B1;&#x3BB;&#x3B1;&#x3B2;&#x3AE;-&#x3C0;&#x3B1;&#x3C1;&#x3B1;&#x3B3;&#x3B3;&#x3B5;&#x3BB;&#x3AF;&#x3B1;&#x3C2;\" class=\"wp-block-heading\">Incomplete deliveries<\/h3>\n\n<p class=\"wp-block-paragraph\">If on receipt you find that an item is missing from your order, contact us and we will send the missing items at no additional cost.<\/p>\n\n<p class=\"wp-block-paragraph\">If you have not received your order and a significant period has passed since it was placed, please contact us quoting your order number. You can reach us through our <a href=\"https:\/\/www.artcolour.gr\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.artcolour.gr\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact page<\/a> or on +30 2510 228920.<br\/> <\/p>\n\n<h3 id=\"h-&#x3B5;&#x3C0;&#x3AF;&#x3BB;&#x3C5;&#x3C3;&#x3B7;-&#x3B4;&#x3B9;&#x3B1;&#x3C6;&#x3BF;&#x3C1;&#x3CE;&#x3BD;\" class=\"wp-block-heading\">Dispute resolution<\/h3>\n\n<p class=\"wp-block-paragraph\">In the event of a dispute concerning a purchase from our online shop, you may refer the matter to the competent alternative dispute resolution bodies, in accordance with Directive 2013\/11\/EU as transposed into Greek law by Joint Ministerial Decision 70330\/2015.<\/p>\n\n<p class=\"wp-block-paragraph\">In Greece you may contact the Consumer Ombudsman (www.synigoroskatanaloti.gr), or the European Consumer Centre Greece (www.eccgreece.gr) for cross-border disputes within the European Union.<\/p>\n\n<p class=\"wp-block-paragraph\">In all cases we encourage you to contact us first at info@artcolour.gr. Most matters are resolved through direct communication. <\/p>\n\n<h3 id=\"h-&#x3C4;&#x3C1;&#x3BF;&#x3C0;&#x3BF;&#x3C0;&#x3BF;&#x3AF;&#x3B7;&#x3C3;&#x3B7;-&#x3C4;&#x3C9;&#x3BD;-&#x3C0;&#x3B1;&#x3C1;&#x3CC;&#x3BD;&#x3C4;&#x3C9;&#x3BD;-&#x3CC;&#x3C1;&#x3C9;&#x3BD;\" class=\"wp-block-heading\">Amendments to these terms<\/h3>\n\n<p class=\"wp-block-paragraph\">We reserve the right to amend or update these terms and conditions, and undertake to update this text to reflect any change or addition.<\/p>\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">Last updated: 26 July 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Information \u2013You are visting www.artcolour.gr Art &amp; ColourVasileios GrigoriadisVAT: EL076029869, Kavala Tax OfficeCommercial Registry (GEMI) number: 020442730000Registered address: Anexartisias 30, 65403 Kavala, GreeceTelephone: +30 2510 228920Email: info@artcolour.gr General Use of the web pages and services provided to the visitor or user by www.artcolour.gr, owned by Art &amp; Colour (Vasileios Grigoriadis), hereafter &#8220;the company&#8221;, requires [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-69127","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Terms and Conditions of Use - Painting, Iconography, Craft Supplies- Art &amp; Colour<\/title>\n<meta name=\"description\" content=\"Terms and Conditions of Use Art &amp; Colour Painting, Iconography and Craft materials. 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